Good to know
House rules, and the honest small print
All of it in one place, so nothing is a surprise on the day.
House rules
The short version
- Check-inAfter 3pm, self check-in with the lockbox
- CheckoutBefore 11am
- Guests8 maximum, and only the guests on the booking
- Minimum stay3 nights, or 7 in the school summer holidays and over Christmas
- PartiesStrictly none
- GroupsNo single-sex groups
- ChildrenNot suitable for children or infants
- SmokingNot permitted anywhere in the property
- PetsNot permitted
- Quiet hours11pm to 7am — neighbours live either side
Safety
In the property
- Smoke alarm
- Carbon monoxide alarm
- Fire extinguisher and blanket in the kitchen
- Full-height glass and timber balustrades on the balcony and terrace
Cancellation
Free cancellation up to four weeks before check-in, when the balance falls due. After that the deposit is not refunded, though we will always try to re-let the dates and refund whatever we recover. Your confirmation email carries the exact dates.
Questions
Asked often enough to write down
Is the air conditioning throughout?
No. The air conditioning is in the fourth bedroom on the first floor only. The rest of the penthouse has radiant heating and, in the living room, a wood log fire.
Can we get in early, or leave late?
A guaranteed early check-in or late checkout can be arranged subject to availability, at an extra charge. Otherwise, please vacate by 11am on the day of departure.
Can the beds be changed round?
Yes, with notice. The top-floor room can be set as two singles, and the single room can be made up as a double. Tell us in advance — we cannot accommodate changes at the last minute.
Is the parking really free?
Yes. Private, off-street and included, and there is lift access from the ground floor up to the property door.
What if this is my first booking anywhere?
If you have no reviews we will ask for a little more about yourself — work credentials such as a LinkedIn profile, and the purpose of your stay.
How does payment work?
A deposit is taken when you book, through our payment provider’s own hosted checkout — we never see or store your card. The balance is due four weeks before arrival, and we email you a payment link before then.
What is the cancellation policy?
Free cancellation up to four weeks before check-in, which is when the balance falls due - every reminder we send carries a link to do it. After that the deposit is not refunded, though we will always try to re-let the dates and refund whatever we recover. The exact dates are shown on your booking confirmation.
Still something we haven’t covered?
Ask. The host answers within the hour, most of the time.